Got a question? Have a look to see if we’ve answered it here. If you’re still not sure on anything, please get in touch.
Frequently asked questions
We already use a different HR software, is switching easy?
Yes! Your current HR software provider should provide you (or us, if you prefer) with an export of all your data. We then upload this to our system and get you set up. We’re here to help every step of the way.
Is Ultra HR GDPR compliant?
Is data storage an extra cost?
Nope! The price you see here is the price you’ll pay. Unlimited data storage is included in your subscription cost.
How do I get my information onto Ultra HR? Won’t that take ages?
It really doesn’t take long at all. Our team are expertly trained to get you up and running as quickly as possible so you can start using your shiny new HR software.
Where is your support team based?
We’re based in the UK and provide a 24/7 support service, accredited to the Microsoft Gold standard.
What are your support hours?
Our standard support hours are 8am-6pm, Monday-Friday. There is an option for access to our out of hours support service for all other times, so if you have a critical issue at 3am on a Saturday, a member of our team will be available to help.
What happens if I want to cancel?
Once you’ve reached the end of your contract terms, you can get in touch with us to cancel the service.
Do I get my information back if I cancel?
Yes. The information you and your employees upload to Ultra HR is yours. We don’t own it and will never hold it to ransom! If you decide to leave us, we’ll provide you with a full export.
Do you offer training?
Yes. We want everyone to get the most out of our HR software, so our team can provide one-on-one or group training sessions, either in person or via a screen share.
Won’t my team struggle to get used to the software?
Change can be difficult, but that’s why we’re here. We can provide training if required and are happy to answer any questions you may have about the software. Ultra HR is extremely intuitive and simple to use, but we understand that sometimes people like a bit of extra support.
Is Ultra HR only available in English?
At the moment, yes. However, we’re in the process of making the software available in multiple languages. Watch this space!